The Conversational Customer Journey

Every aspect of the customer journey is now conversational.

 

David’s Bridal helps customers plan the wedding of their dreams through Apple Business Chat, information on The Home Depot’s products and services are now available via SMS, and the luxury shoe brand Tamara Mellon targets its customers via conversational ads.

 

From luxury retail to mass market to home improvement stores: learn how leading retail brands deliver a one-to-one personalised experience across the customer journey, at scale, in today’s preferred channel: Messaging.

Conversational Commerce

Angelo d’Alessandro – früherer CEO und Gründer der italienischen buddybank – lädt Sie zu unserem Executive Dinner in Frankfurt ein. Er berichtet über seine Erfahrungen bei buddybank und wie KI-gestütztes Conversational Commerce das traditionelle Finanzwesen revolutioniert und eine einwandfreien Kundenbeziehung ermöglicht.

Buddybank ist Teil der UniCredit Gruppe und die erste Conversational Bank – exklusiv für das iPhone – mit einem 24/7 Messaging Concierge für Bank- und Lifestyle-Bedürfnisse.

Daten als Wertetreiber: Risiko und Chance für Banken und Versicherungen

  • Was sind die Herausforderungen im Umgang mit Daten?
    • Nachhaltiger, kontrollierter Zugriff auf alle relevanten Daten.
    • Für Mitarbeiter, Kunden, Partner und Steakholder.
    • Gewährleistung von Datenqualität als Basis für fundierte Entscheidungen.

Ziel: Richtige Daten rechtzeitig und umfassend!

 

  • Warum eine Strategie im Umgang mit Daten
    • Besserer Kundenservice.
    • Zielgerichtete, neue Produkte.
    • Informierte Beratung.

Herausforderung: Wettbewerb mit Fintec und Insuretech erfordert Umdenken.

 

Be Tomorrows Disruptor

Every strategy must evolve to keep pace with future demands, but is your digital disruption strategy even ready to handle innovation challenges?

 

Being able to adapt or drive changes in the market through new business models is crucial to remain competitive.  However, the ability to effectively change the operating models is a harder task to manage.

 

Understanding this, leading organisations are now combining key capabilities into central transformation functions, tasked to streamline strategy execution.

 

Software AG has become a part of these journeys, by providing key business capabilities to support strategy execution. In this roundtable, we will share and discuss these stories and our vision on 21st-century business transformation.

Be Tomorrows Disruptor

Every strategy must evolve to keep pace with future demands, but is your digital disruption strategy even ready to handle innovation challenges?

 

Being able to adapt or drive changes in the market through new business models is crucial to remain competitive.  However, the ability to effectively change the operating models is a harder task to manage.

 

Understanding this, leading organisations are now combining key capabilities into central transformation functions, tasked to streamline strategy execution.

 

Software AG has become a part of these journeys, by providing key business capabilities to support strategy execution. In this roundtable, we will share and discuss these stories and our vision on 21st-century business transformation.

Be Tomorrows Disruptor

Join us…

We will discuss the topic of disruption from several angles:

  • What are the main disruptive forces impacting you as a business?
  • What are the major megatrends in the market, how do they impact us as organisations?
  • What can we as organisations do to surf the wave rather than paddle against the current?

 

Shape the Future of Work

In an era when every business is becoming a digital business, organizations must reassess how their greatest asset — their employees — work and collaborate.

 

Join us and gain insights in how to accelerate workforce productivity and agility through technology, techniques to raise employee engagement and consumer-oriented styles for a successful digital workplace.

Shape the Future of Work

In an era when every business is becoming a digital business, organizations must reassess how their greatest asset — their employees — work and collaborate.

 

Join us and gain insights in how to accelerate workforce productivity and agility through technology, techniques to raise employee engagement and consumer-oriented styles for a successful digital workplace.

Digital Business Transformation

Organizations must balance innovation with modernization, the speed with security and the expansion of projects run by the business versus IT with its traditional methodologies.Insight is required into fast-moving technology trends, practical know-how across a wide span of technology capabilities.

Hybrid Cloud Environments

Are you concerned about your business strategy and product roadmap for the next years?

 

Do you want to interact with the hyperscale environments?

 

This moderated executive event brings together executives from a broad range of innovative companies together to network, share perspectives and address challenges.

 

Join us and gain insights on how you can help your organization leverage hybrid multi-cloud infrastructure and define your future business.

Subscribe

Sign up to hear from us about BEE Exclusive Executive Events

subscribe

What
Our
Clients
Say

Establishing and sustaining trusted partnerships

View All
View All

 

Contact Us

We Make Your Business Thrive!
Get in touch with BEE and let us know how we can help you.







    consent that Be Executive Events (dba Beginning of Success Lda.), contacts me via email and/or phone with information about the services and events offered by Be Executive Events ( BEE ). I consent that BEE processes my business and/or personal data (email address and phone number) for those purposes. I can withdraw this consent at any time – this can be done by unsubscribing here . Further information about how BEE uses personal data can be found in the Privacy Statement. To subscribe and/or stay subscribed, you do not need to check the check-box to activate/Keep your subscription status.

    globe